FAQ & Setup Process
Everything a new user needs — onboarding, documents, and every feature, step by step.
Go back to home page
Getting Started & Onboarding
I just signed up — what do I do first?
Where is the onboarding wizard? I skipped it.
Can I edit the company details I entered during onboarding?
Is there demo data I can explore first?
Properties
How do I add a new property?
How do I edit or archive a property?
What are amenities and how do I add them?
How is occupancy calculated?
Tenants
How do I add a tenant?
Can a tenant access their own portal?
How do I mark a tenant inactive or pending?
Leases
How do I create a lease?
Can I upload the signed lease document (PDF)?
How do I download a lease document?
How are lease expirations tracked?
Maintenance
How do I submit a maintenance ticket?
How do I upload photos to a maintenance ticket?
How does Maya handle maintenance?
How are tickets assigned and tracked?
Finance & Payments
How do I record a rent payment?
How is monthly income calculated?
Can I download a revenue/expense report?
How do I track outstanding rent?
Documents: Upload & Download
What kinds of documents can I upload?
How do I upload a document?
How do I download a document I've uploaded?
Are my documents secure?
Can I import tenants or payments in bulk from a spreadsheet?
Communication
How do I send a message to a tenant?
Can Maya draft replies for me?
Where do I see message history?
Notifications
What triggers a notification?
How do I mark notifications as read?
Can I link a notification to its source?
Team & Roles
How do I add a team member?
What's the difference between admin and user roles?
How do I remove or change a team member's role?
What does a team member entry look like?
Can I use demo placeholders while testing?
Maya — The Ops Manager
Who is Maya?
How do I use Maya?
What can Maya automate?
Can Maya answer questions about my data?
Sustainability Dashboards
What does the Sustainability page offer?
Do I need to set up sustainability separately?
Can I export sustainability reports?
Solutions & Market Coverage
Which property types does PropFlo support?
Is there a tenant-facing portal?
Back to Home Page